To all those who have made it through the year troubleshooting without ever physically seeing units, and to those overworked, underpaid and underappreciated technicians who make businesses run smoothly: You truly are miracle workers, have another cup of eggnog this holiday season and may the next year see you through.
A special shoutout to my personal boys who I've worked with over the years as both a collegue and a friend. I miss you all. May you never have to handle escalated tickets, may all your troubleshooting tools never fail, and may all your corporate rules and regulation emails find their way into the spam folder. To the next year!!
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